About ABSA Bank

Absa Bank is a major pan-African financial services group headquartered in Johannesburg, South Africa, with a presence in 12 countries across the continent, including Tanzania. It offers a range of retail, business, corporate, and investment banking, as well as wealth management solutions. Operates in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia, with international offices in the UK and USA.

Job Details

The Business Banking Relationship Manager is responsible for managing and growing a portfolio of Business Banking customers by building long-term relationships grounded in efficient, reliable, and high-quality service delivery. The role focuses on making timely risk decisions, ensuring operational consistency, and maximizing risk-adjusted portfolio returns.

Purpose

1. Manage and sustain a portfolio of Business Banking customers.
2. Build trusted, long-term customer relationships.
3. Deliver timely credit and risk decisions.
4. Maximize risk-adjusted portfolio contribution.
5. Drive new business acquisition and portfolio growth.

Education Requirements

• National Diploma or Advanced Certificate in Business, Commerce, or Management Studies (Required)

Knowledge

1. Customer needs analysis
2. Business awareness and development
3. Relationship management
4. Innovation and continuous improvement
5. Analytical thinking and judgment
6. Personal organization and adaptability
7. Decision-making capability
8. Team collaboration and results orientation
9. Active listening skills

Competencies

1. Relationship management
2. Credit risk assessment
3. General corporate banking skills
4. Strong communication skills

Responsibilities

1. Ensure full compliance with regulatory requirements, Absa Operational Risk Framework, and internal policies and standards.
2. Embed a positive risk culture through effective risk identification and management.
3. Understand end-to-end processes relevant to the role, including associated risks and controls.
4. Demonstrate sound judgment and responsible risk management in all activities.
5. Report all risk incidents, issues, and events using defined processes.
6. Proactively identify control weaknesses and recommend improvements.
7. Engage proactively with regulators and unions where applicable.
8. Complete all mandatory training within required timelines.