About HRM 365

HRM365 is an HR partner and consulting firm based in Tanzania that works with both national and international clients. They focus on creating “people-first, future-ready workplaces” and offer HR outsourcing and recruitment solutions.

Job Hints

• Company: HRM 365
• Location: Dar es Salaam, Tanzania
• Application Email: hello@hrm365.co.tz
• Reporting to: Commercial Manager

Job Details

We are seeking a proactive, persuasive, and customer-oriented Telesales Agent to drive sales through outbound and inbound calls, promote pharmaceutical and consumer health products, and support customer order fulfillment. This role is ideal for someone who is confident on the phone, understands pharmacy-related products, and is motivated by meeting and exceeding sales targets.

Duties and Responsibilities

1. Make outbound calls to existing and potential customers to promote products and generate sales.
2. Receive and professionally handle inbound customer calls and inquiries.
3. Explain product features, pricing, availability, and promotions clearly and accurately.
4. Persuade customers to place orders and build long-term customer relationships.
5.  Follow up on leads, quotations, and previous orders to maximize conversion.
6.  Accurately process customer orders and ensure proper documentation.
7.  Maintain up-to-date customer records and sales data.
8. Consistently work towards achieving and exceeding individual and team sales targets.
9. Provide basic market and customer feedback to the Commercial Manager.

Minimum Requirements

1. Good knowledge of common pharmacy, OTC, cosmetics, and personal care products.
2.  Minimum of 2 years’ experience in Telesales, call center sales, pharmacy sales, or FMCG sales.
3.  Excellent verbal communication, persuasion, and listening skills.
4. Strong customer service orientation and professionalism.
5. Basic computer literacy and ability to work with sales systems and records.
6. Ability to work under pressure and meet daily and monthly targets.

How to Apply

Interested candidates should send their CV and a brief cover letter to: hello@hrm365.co.tz