About Coop Bank

Cooperative Bank of Tanzania (CBT), also known as Coop Bank, is a commercial bank established through the historic merger of Kilimanjaro Cooperative Bank (KCBL) and Tandahimba Community Bank (TCBL).The Co-operative Bank of Kenya is a publicly listed entity on the Nairobi Securities Exchange (NSE).

Job Role

The Chief Commercial Officer will lead our commercial and customer growth strategy. This pivotal role will drive sustainable financial performance, customer expansion, and innovation in product and service delivery, particularly within the cooperative sector. The CCO will enhance the Bank’s digital and physical outreach across Tanzania, aligning with our mandate to provide inclusive and innovative banking services. The Chief Commercial Officer (CCO) will be responsible for planning, developing and implementing commercial strategies to support business development and build on the bank’s growth.

Qualifications

1. A holder of Bachelor’s degree in Business, Finance, Economics or related fields
2. MBA Finance, Economics or related fields
3. Working experience of not less than 10 years in the banking/financial services, 5 of which must be in Senior Executive level
4. Proven experience in strategy development, product development/innovation and digital transformation
5. Deep understanding of the Tanzanian banking landscape especially in cooperative and rural finance.

Responsibilities

1. Strategic Leadership: Develop and execute a national commercial roadmap targeting cooperatives, MSMEs, youth, women, and underserved communities. Translate vision into market-share and revenue targets.
2. Product Development: Oversee the lifecycle of product and service development, focusing on digital transformation across various channels (mobile, internet, agency).
3. Digital Channels & Partnerships: Scale digital service adoption and drive strategic partnerships with finteches, MNOs, and other service providers to enhance service delivery.
4. Sales & CRM: Implement robust sales tracking tools and manage CRM platforms to improve customer acquisition, retention, and lifecycle value.
5. Risk & Compliance: Ensure all commercial initiatives comply with regulatory frameworks and manage credit risk and product profitability.
6. Team Leadership: Lead and develop a high-performance commercial team, fostering a culture of innovation and accountability.

Important Notes

1. An application letter not exceeding 3 pages showing how you meet the position requirements
2. Coop Bank is an equal opportunity employer and promotes gender equality.
3. Copies of your university degrees and its transcript (For Foreign Universities degree attach TCU letter of recognition of your degree).
4. Copy of your identification card e.g. drivers license, NIDA
5. Send your application pack in pdf format comprising documents in (a)-(e) addressed to the Managing Director, Coop Bank Tanzania only through Ernst & Young email address
6. Contact address including telephone number(s) and email address(s) and
7. Names and full addresses/contacts of three (3) professional related referees